What do you think should be the primary goal of for-profit businesses?
First of all, I don’t believe the primary goals for healthy companies are any different in today’s environment than any other time period. The number one priority should be to take care of your employees—forget the notion of “human capital”; people are the life blood and the heart of the organization, not just another line item on the balance sheet; take care of them and they will take care of the organization. The second priority should be to create the best products and services possible for your customers. If you take care of your employees, products, and customers, they will take care of priority number three—making a profit and a healthy return for shareholders.